Frequently Asked Questions

Is my order discreet?

Yes, the transaction will not be idnetified with the word 'adult' on your bank statement. 

The parcel will be discreet and plain. 

I am having technical issues with placing an order.

Send us an email at hello@belamenina.co.uk and we will be happy to help!

When will my product be dispatched?

Orders are usually dispatched within 3-5 working days of being placed.

Can I have my purchase sent to another address?

Yes, you can. As recorded deliveries have to be signed for, you may prefer to give Bela Menina a different delivery address other than your home address such as a workplace, if permissible, or a friend’s house. You can save these addresses for future orders.

If I live outside the UK, will I have to pay customs duty?

If you live outside the EU, you may be charged with customs duties. Most countries have duty levels allowing you to import up to about $200 USD. However, there are exceptions, where governments impose quite high import duties including Canada, Scandinavian countries and South Africa. You will be responsible for any import duties so please check with your internal Customs office.

My Order has not arrived yet.

If your order has been sent via a tracked service please check the status with the relevant carrier. Check if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office, delivery depot or you may need to arrange redelivery. Also, check with your neighbours to see if they have accepted the parcel on your behalf. If you still can't find your parcel, please email us at hello@belamenina.co.uk

I have received an incorrect or faulty item.

If this is the case we apologise and we would like to sort out the issues with your order. Please contact the customer care team at hello@belamenina.co.uk, they will advise you on how to proceed.

How long do I have to return my item?

You have 30 days from receipt of your item to return your Bela Adult purchase. Please, read our Returns Policy.

If you still have any questions, please email us at hello@belamenina.co.uk